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Jun 16 2006
Supplied or written by Olivier Hoedeman and Satoko Kishimoto

A chapter is included in the Public Services Yearbook 2005/6

TNI/Public Services Internatinal Research Unit (PSIRU), February 2006.

Innovative strategies based on citizens' engagement and other forms of democratisation have substantially improved public services in developing countries. This chapter presents examples of new approaches that have led to improved services, and the political and financial hurdles that hinder public utilities from achieving success.


http://www.tni.org/books/yearb05water.pdf



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